Why Prioritizing Profitability Doesn’t Have to Mean Sacrificing Customers While car dealerships are constantly working to keep their labor rates in line with market demand, often raising costs for customers as a result, smaller independent shops do not operate in the same manner. For many, especially mom-and-pop repair operations that... Read More +
From More Digital Services to Finding Ways Respond On-Demand, Here’s What We Should All Be Considering Moving Forward The 2020 pandemic has brought about changes in consumer behavior that have impacted nearly every industry, as people have significantly decreased the number of trips they are making and increased their reliance... Read More +
Save Your Customers Time and Provide a Much-Needed Revenue Stream For years in the automotive industry, the response to car battery troubles was largely reactionary. When vehicles broke down, customers would call a tow truck, tow their vehicle to a service shop, and the service shop would then test the... Read More +
With 4th Quarter Looming, Person-to-Person Contact Down, Positivity Up for Some As 2020 moves along, budgets tighten and operations change, SCL is seeing a major shift in the way our customers operate and the trends they’re experiencing in business. From automotive to construction, here are eight patterns in industries across... Read More +
